Bbb of Detroit and Eastern Michigan
26777 Central Park Blvd., Ste. 100
To Whom it may Concern:
Thanks for offering Quicken Loans the chance to answer Mrs. Townsend’s present interaction with your working environment. At Quicken Loans, we simply simply take pride that is great our company culture—a culture this is certainly built on a few core values we call ISMs. One ISM this is certainly such is customer, every single right time, no exceptions Washington auto title loans, no excuses. ” That particular ISM is manifested in almost every thing we do, including within our thorough review and a reaction to any or all inquiries, issues, and complaints taken fully to our attention. We sincerely regret any dissatisfaction Mrs. Townsend experienced in us.
After getting Mrs. Townsend’s issue, we contacted her straight. As Mrs. Townsend appreciates, we don’t concur along with her allegation that Quickens Loans guaranteed in full the deposit could be refunded “no matter just exactly what. ” alternatively, we found that our mortgage loan Banker correctly explained our deposit policy to Mrs. Townsend. Additionally, Mrs. Townsend’s wife signed a Deposit Agreement on July 8, 2019, which states in component, we shall refund your deposit without the real price of your assessment and credit ohio new payday loans file“If you application is rejected or withdrawn, for just about any reason. ” The Townsend’s household appraised at a lowered cost than anticipated, and today we had been unable to shut their loan this is the reason. In amount, a reimbursement that is complete possibly possibly perhaps not owed to the Townsends in terms of reasons outlined above.
The undersigned straight if you will find extra concerns, please contact.
Customer Response
We've assessed the response created by the continuing business in reference to the complaint ID ********* and have now determined that this proposed action wouldn’t generally resolve my problem. For the guide, informative data on why i will be rejecting this response look below:
He initial girl that individuals chatted to in terms of my loan was indeed calling me personally for the recorded line. We made sure to ask of this agent if a few of these details to the loan attempt to change drastically would We be refunded my entire amount. She responded that i might personally be refunded irrespective of just just what. That is all regrettable for a recorded line even so the many agents that we now have talked to with regards to merely refund have actuallyn’t permitted myself he initial girl that individuals chatted to in terms of my loan have been calling myself for a recorded line. We ensured to ask about the agent if some of those details in the loan strive to change drastically would We be refunded my entire volume. She reacted that i might personally be refunded irrespective of exactly exactly exactly what. This can be all regrettable on a line that is recorded the multiple agents that i’ve talked to with regards to merely refund not have allowed us to listen in towards the telephone call or provided me with just about any description. Days gone by agent that individuals chatted with, I think their name have been Eric, wound up being incredibly rude and degrading. He previously been reading through the script and wouldn’t typically i'd like to getting phrase that is whole. He previously been acutely rude we inquired to consult with their superior and had been Tell dad he couldn’t promise that I would obtain a telephone call straight back in which he would be the only person who i might be addressing. We were scammed by the representative that is lied that is first stated I would really personally have the complete reimbursement it doesn't matter what. It really is for a recorded line. I've been carried out by them wrong.
I'll be demanding a refund that is complete this continuing business who scammed us.